Service
Service
Through the NUBES® cloud-based platform provided by CARLIEUKLIMA Srl, you can assist your customer in operating their system, supporting them in the routine and extraordinary management of heating or cooling units. By obtaining accreditation from CARLIEUKLIMA Srl, you can access a series of parameters reserved for users with authorization credentials up to "level 5" (as described in Technical Instruction IT-EU-PY-03).
The System Operator, by including you in the network of authorized operators to interact with the heating units, can rely on your assistance, including remote support, in resolving any alarms/anomalies or simply in managing settings and programming.
Please complete the following form and review and accept the Accreditation Terms and Conditions. Within 48 hours, you will receive an email confirming your accreditation, after which you can register on the NUBES® platform through the EyeLan application (as described in the first 3 steps of Technical Instruction IT EVLAN300).
WARNING: the accreditation request must be submitted before registering on the NUBES® platform; an account registered as End User cannot be modified to assume Service User credentials!
For any support needs, please contact one of the CARLIEUKLIMA Technical Assistance Centers.
Your customer, the system operator and Master User of the supervision system, can authorize the Technical Assistance Center you have indicated to access remotely with Service User credentials (see Technical Instruction IT-EU-PY-03). The authorizations reserved for the Technical Assistance Center allow access to a series of reserved parameters, the modification of which directly affects the performance of the heating/cooling units.
The Master User also has the option to directly authorize CARLIEUKLIMA Technical Support to supervise the system, inviting them as Service User (USER ID: assistenza.carlieuklima@gmail.com).
